At DELMAR TENERIFE SOUTH, S.L., we ensure that all activities, whether carried out directly by us or through third parties, uphold the protection and fulfilment of Fundamental Human Rights, as established in the Universal Declaration of Human Rights of the United Nations, the fundamental conventions of the International Labour Organisation, and the Principles of the UN Global Compact. Similarly, we are committed to acting in full compliance with legal regulations, maintaining zero tolerance towards the commission of any criminal offence.
The Code of Conduct aims to establish the appropriate behaviour for every individual and situation. As part of the measures that enable due diligence and the professional care that DELMAR TENERIFE SOUTH, S.L. is responsible for, and in compliance with applicable regulations, an Information Channel has been set up. Its primary purpose is to ensure the confidential, efficient, and swift management of any incidents related to the Code of Conduct, whether they involve clarification requests or reports of alleged breaches of the Code, internal regulations, or applicable legislation.
This Information Channel serves as one of the main sources for preventing and detecting misconduct, forming a fundamental component of our Compliance System.
As part of our commitment to continuous improvement in our processes, the Information Channel will help us identify areas for improvement in our policies, procedures, and protocols, helping to prevent and mitigate future misconduct. Furthermore, by providing a tool accessible to external parties, we enhance the transparency of DELMAR TENERIFE SOUTH, S.L. towards its stakeholders.
Given the sensitivity of the information submitted, the initial handling of communications will be carried out by an independent external company (AFONSO & GONZÁLEZ ASESORES, S.L.) to ensure confidentiality and proper management. Additionally, we will ensure that no retaliation or attempted retaliation occurs against individuals who submit queries or reports regarding incidents, while also guaranteeing the appropriate management of any potential conflicts of interest.
This Information Channel allows for completely confidential communication through a designated form. It also serves as a means to address questions regarding the application of DELMAR TENERIFE SOUTH, S.L.’s internal rules and procedures.
The Information Channel is available to all employees, clients, collaborators, suppliers, and third parties.
At DELMAR TENERIFE SOUTH, S.L., we greatly appreciate any reports related to financial, accounting, commercial, or regulatory misconduct that enable us to address the issue and implement corrective measures.
What can be reported through the Information Channel?
Unlawful or potentially unlawful conduct that can be reported through the Information Channel includes, but is not limited to, the following areas:
- Public procurement
- Financial sector
- Prevention of money laundering or terrorist financing: Any action potentially linked to money laundering or that violates regulations in this area.
- Environmental protection
- Consumer protection
- Privacy and personal data protection, as well as network and information system security
- Financial interests of the European Union and the internal market
- Harassment: Any persistent behaviour towards a person that is bothersome or harmful, including all forms of harassment.
- Fraud and corruption: Any act involving corruption, bribery, or fraud, including giving or receiving gifts, hospitality, or favours that could compromise objectivity or influence a commercial, professional, or administrative relationship.
- Conduct contrary to the Code of Conduct: Any behaviour that contradicts the commitments outlined in the Code of Conduct, including actions against honesty, responsibility, transparency, and commitment, avoiding undue influence from personal interests or third parties.
- Health and safety risks: Any negligent behaviour by a colleague, superior, or DELMAR TENERIFE SOUTH, S.L. itself that could put any person at risk, whether an employee or an unrelated third party.
- Malpractice: Any undesirable situation, such as offering gifts to third parties to secure business, or failing to comply with any legal or internal regulation.
- Respect and equal opportunities: Any form of discrimination based on gender, race, sexual orientation, religious beliefs, political opinions, nationality, social origin, disability, or any other personal, physical, or social condition.
- Workplace conflict
- Working conditions
- Acts against the integrity of DELMAR TENERIFE SOUTH, S.L.
- Asset fraud
- Favouritism
